Installation & Maintenance

Einpix brings the entire job workflow into one system. A customer request becomes a task with site and equipment details, a job description, priority and deadlines. The job can be assigned to a technician or contractor, who records progress, working time, photos and documents. Once the work is complete, a digital service report can be prepared for customer confirmation. Job information stays together instead of being scattered across emails, spreadsheets and messages.

The Einpix Dispatch planner shows scheduled jobs, technician availability and free time slots on a shared timeline. Dispatchers can assign new calls, move appointments or reassign jobs when priorities change. The real-time map helps identify technicians near a customer site, while route planning supports travel between jobs. This makes it easier to deal with unexpected breakdowns without losing track of the day's existing schedule.

Yes. Recurring tasks can be used for scheduled inspections and equipment servicing, while unexpected failures are recorded as separate service jobs. Both types of work can be managed through the same scheduling and dispatch process. SLA tracking helps monitor agreed response and resolution deadlines, giving dispatchers the information they need to prioritise urgent work while keeping planned maintenance visible.

Yes. Equipment records and related tasks can contain technical manuals, operating instructions, photos, videos and previous maintenance information. Authorised technicians can access these materials on their mobile devices when connected to the internet. This is particularly useful when troubleshooting unfamiliar equipment or sending a different engineer to a repeat service call, without having to search through office files or contact colleagues for missing documentation.

Einpix brings equipment records, inventory information and related service tasks together. Technicians can record materials and services used during a job, including quantities and prices in work documentation. This keeps equipment maintenance information and the details of completed work connected, reducing the risk of missing material records or having important job information stored only in individual technicians' notes.

Digital checklists help standardise the steps technicians follow during installation, commissioning, inspections and maintenance. You can create reusable templates, mark required items and collect inspection results, photos and comments. Managers can review the recorded information without waiting for paper forms to return to the office. This helps maintain consistent documentation across technicians and makes it easier to identify incomplete or poorly documented work.

During a job, technicians can record working time, completed services, materials and quantities, attach photos and complete checklists. Einpix uses this information to prepare digital work documentation, including service and material prices where needed. Customers can confirm completed work with a digital signature. Keeping the job details and signed report together makes it easier for the office to check what was delivered and avoid missing billable work.

The Einpix real-time map shows technician locations, availability and active tasks, while time tracking records hours spent on jobs, other activities and downtime. Managers can use this information to review workloads, spot jobs taking longer than expected and make better dispatch decisions. Location data is collected while work time tracking is active, rather than through continuous background tracking.

Yes. Einpix allows customers, suppliers and subcontractors to participate in relevant work with controlled access permissions. External teams can receive assigned tasks, share updates and coordinate work without seeing all internal company information. They do not need to purchase a separate Einpix subscription. Companies already using Einpix can also share sites and collaborate across organisations, keeping responsibilities and work records connected.

Yes. The Einpix mobile app supports essential task activities and data recording without an internet connection. Changes are saved on the device and synchronised when connectivity returns. This helps technicians continue supported work in basements, plant rooms, remote sites and other locations where mobile coverage is unreliable.

Einpix helps reduce the time spent processing service requests, scheduling jobs, updating Excel spreadsheets, communicating job statuses and preparing service documentation. Work orders, technician time records, checklists and completion reports are managed in one system. With appropriate permissions, customers and contractors can collaborate directly, reducing the need for constant administrative coordination. Illustrative savings scenario: a company managing 200 work orders per month could save approximately 17–33 administrative hours per month by eliminating just 5–10 minutes of manual work per order. At an assumed administrative labour cost of €20 per hour, this represents approximately €330–670 per month, or €4,000–8,000 annually, in freed-up staff capacity. These figures illustrate potential savings rather than guaranteed results. Actual benefits depend on job volume and existing processes; software and implementation costs are excluded.

Yes. Einpix provides an API that enables installation and maintenance workflows to connect with ERP, CRM, customer service, equipment management and other compatible business applications. API integrations can automate the exchange of supported customer, site, work order and task status data, reducing duplicate entry and manual information transfers. This allows Einpix to operate as part of an organisation's wider IT infrastructure. Specific integration capabilities depend on the available APIs and supported data in each system.