Facility maintenance

Facility maintenance software helps organisations manage maintenance requests, work orders, preventive maintenance, equipment, inspections and service documentation across multiple locations. Einpix connects buildings, tasks, field technicians, contractors and maintenance records in one platform. Facility and property managers can oversee work carried out by internal teams or external service providers, while maintenance companies can coordinate technicians working at different customer sites.

Einpix allows maintenance teams to register work orders against specific buildings or locations, assign priorities and responsible people, and monitor progress through completion. Requests can include photographs, comments, documents and deadlines. Assignment rules help direct work to the appropriate technician or contractor. This provides a consistent maintenance history and makes it easier to manage several properties without relying on separate spreadsheets, email threads or disconnected task lists.

Einpix supports recurring maintenance tasks, planned service visits and digital inspection checklists for building equipment and technical systems. Facility teams can schedule routine checks, assign technicians and record inspection results, photographs and comments. Maintenance history remains connected to the relevant task or location. This helps teams track completed inspections and outstanding work. It supports planned preventive maintenance but does not automatically predict equipment failures without additional monitoring data.

Einpix helps maintenance teams prioritise urgent work orders and monitor service-level agreement (SLA) response and resolution deadlines. Each task can have a responsible person, priority and defined service targets. Managers can review task status and identify overdue work, making it easier to distinguish critical repairs from routine maintenance. This is particularly useful when different facilities or customers have different response-time requirements.

Yes. Einpix provides a shared workflow for assigning maintenance tasks, following their progress and keeping related communication and documents together. External contractors can be given access to their assigned work and provide execution updates directly within the system. Facility managers can focus on service quality, agreed response times and completed work. Maintenance contractors can use the same operational information to organise visits, record working time and document services delivered. These two groups may measure performance differently: the property manager evaluates the purchased service, while the service provider also monitors the resources needed to perform it.

Einpix combines equipment maintenance records with equipment and inventory management. Teams can register assets, link maintenance tasks and documents, and keep service histories associated with the relevant equipment. The system supports both fixed building equipment, such as HVAC, electrical and plumbing systems, and movable assets, including tools, instruments and other maintenance equipment. Equipment transfers can be recorded between sites and employees, helping teams track assignments, responsible people and movement history. QR codes make it easier to identify items and access their records during service visits or inventory checks. This allows Einpix to support not only maintenance operations but also equipment accountability and inventory control. It can reduce spreadsheet-based administration, improve visibility over equipment allocation and help avoid unnecessary replacement purchases. Equipment and inventory features are available according to the selected subscription plan.

2D floor plans and BIM models help maintenance teams locate defects, understand building systems and provide technicians with clearer information about where work is required. Einpix supports marking maintenance tasks and defects on 2D floor plans, with photographs, documents and comments attached. BIM models add a three-dimensional view of the building and its technical systems. Connecting locations within a BIM model to maintenance tasks helps technicians and contractors identify equipment, understand the physical context of a problem and coordinate work in complex facilities.

Yes. Einpix mobile applications support offline field work, allowing technicians to continue working with tasks and recording maintenance information when an internet connection is unavailable. Changes are synchronised when connectivity returns. Mobile checklists, photographs and working-time records help technicians document inspections and completed work. This is valuable in basements, plant rooms and other building areas where mobile coverage can be unreliable.

Einpix supports digital work completion records, inspection checklists, photographs and customer signatures, keeping maintenance documentation associated with the relevant task and location. Depending on the configured workflow, service quality feedback can also be collected using a three- or five-smiley rating scale, either after a request is completed or when a work completion document is approved. These records help facility managers review contractor performance and give service providers evidence of the work delivered.

Einpix is primarily a field service management (FSM) platform designed to coordinate facility maintenance operations, including work orders, field technicians, contractors, equipment, SLAs and service documentation. A CMMS typically focuses on maintenance management, while broader CAFM and IWMS platforms may also manage space, leases and real estate portfolios. Building management systems (BMS) monitor or control building automation. Einpix does not automatically replace those systems. Its strength lies in coordinating maintenance work from initial requests to execution and customer approval. BIM models can complement these workflows with spatial building information.

A significant part of facility maintenance administration involves more than managing repairs. Teams spend time registering requests, updating Excel spreadsheets, forwarding emails, contacting contractors and reporting progress back to customers or property managers. Einpix brings these activities into one workflow. A maintenance request can be recorded, assigned, tracked and documented without repeatedly transferring the same information between separate tools. With appropriate access permissions, customers and contractors can collaborate around the same task, review its status and share relevant documents. This reduces the need for a facility administrator to act as a constant intermediary between the customer and the service provider. Equipment and inventory management can further reduce manual administration by recording transfers between sites and employees, tracking equipment assignments and simplifying inventory checks without maintaining separate spreadsheets. Reducing repetitive data entry, unnecessary coordination and equipment-record discrepancies can free up administrative time and allow teams to focus on delivering maintenance services. Actual time and cost savings depend on request volume, existing processes and how the platform is used.

Yes. Einpix provides an API that enables integration with other business applications, including ERP, CRM, asset management, customer service and other compatible software platforms. API integrations can connect workflows, automate data exchange and reduce the need to enter the same information into multiple systems. This allows Einpix to become part of an organisation's broader IT infrastructure, connecting facility maintenance operations and service workflows with other business processes. The exact integration capabilities depend on the available APIs and supported data in each system.